Phone: +64 (9) 407 9831
14 Mill Lane, Kerikeri, Bay Of Islands, Northland
Kerikeri Autohaus Ltd
Kerikeri Autohaus Ltd

Frequently Asked Questions

Questions that are asked by current Autohaus clients

Why do I need to get my car serviced regularly?
A regularly serviced vehicle will be:

  • More reliable
  • Have better re-sale
  • Improved safety
  • Get better fuel economy

Does Kerikeri Autohaus provide Courtesy Cars?
Yes, due to availability, by prior arrangement

Do we provide Warrant of Fitness (WOFS’S)?
Yes.

Are we a Mercedes-Benz authorised agent?
Most definitely. All our Technicians are Mercedes-Benz factory trained.

When should I have my vehicle serviced?
Older vehicles, say 30 - 40 years, should be serviced every 5,000-10,000 KM’s, 15 - 20 year old vehicles at 10,000 KM’s. Most new cars will do 15,000-20,000 KM’s before a service is required.

Why do I get brake dust on my MAG wheels?
Since the brake friction materials are made of a soft compound it's normal to have dust accumulate on your MAG wheels. High quality brake pads are designed for a higher standard of safety and performance.

Do we accept warranty and Insurance claims?
Yes, we do servicing covered under warranty and we work with all Insurance companies providing mechanical insurance cover.

Do we accept new car service contract work?
Yes, if you have purchased a new vehicle from any selling dealer, we are able to undertake any work required according to the terms and conditions of your contract.

Hours of Operation & location:

What hours are you open?
Monday-Friday: 08.00 - 17:00
Weekends - Closed

Do you have an emergency after hours number?
Yes we do: Contact Scott Woodhall on: 021 407171
A callout fee for our service will be applicable.

Does Kerikeri Autohaus have courtesy vehicles available?
Yes we do, however due to availability pre booking is essential

Are the Kerikeri Autohaus technicians Mercedes-Benz trained?
Absolutely. Not only is this a requirement of our agency agreement with Mercedes-Benz, but only trained technicians can efficiently service your vehicle according to the standards set by the manufacturer.

Mercedes-Benz Authorised